Frequently asked questions

We reply within one business day, and usually within a few hours during our working week: Monday to Friday, 9:00 am to 6:00 pm IST, excluding public holidays. A request that reaches us after we close on Friday is answered on Monday. The clock starts once we have the details needed to assess your request.

Standard turnaround is 24 hours for the first two audio hours, and every additional two hours adds a block: a four-hour deposition is 24 hours standard, or 12 hours at rush. Economy is 48 hours at 15% less. We quote in two-audio-hour blocks because that is how the work scales, and we confirm the delivery date before starting.

Published rates start at $1.09 per audio minute. The final quote reflects the audio, number of speakers, turnaround and any specialist or formatting requirements.

Yes. Every transcript is reviewed and quality-assured by people in multiple passes. On the AI-drafted tier, AI only assists the first draft; it never reviews or approves the transcript.

We accept most common formats, including MP3, WAV, M4A, MP4, MOV and AVI. If your file is unusual, send the details with your quote request and we will confirm it before work starts.

Yes. Include your requirements or template with the request. We confirm what is covered before work begins.

We mark unclear passages with timestamps rather than guess. You receive the flagged points to review.

Yes. Your audio is never used to train a model. We can provide an NDA or BAA where needed, and certified deletion is available on request.

We invoice after delivery. Rush or large jobs may require a deposit when the quote is confirmed.