Insurance Transcription

Insurance recordings rarely arrive in ideal conditions. A claimant may be calling from a hospital room, a vehicle, or a busy home. An adjuster may be working through a long chronology over a telephone connection. An SIU interview can involve emotion, interruptions, background noise, and details that will be checked against other evidence later. Our team has more than fifteen years of transcription experience with difficult audio, and we know that a useful claims transcript must make the statement readable without making it sound cleaner, calmer, or more certain than the recording supports.

We ask for the claim format, expected speakers, claim or policy references, and the deadline before we begin. Those details help us organise the finished document and keep speaker labels stable. They are also checked carefully because a transposed date, policy number, or street name can send a reader in the wrong direction. We work from your template where one is supplied, whether that means a recorded statement, an EUO format, an investigation interview, or an internal note. We do not evaluate coverage, decide credibility, or turn an unclear answer into a conclusion.

Our reviewers return to the audio for the details that are easy to lose in a first draft: the sequence of events, names, times, vehicle information, numbers, and changes in who is speaking. We preserve relevant pauses and interruptions when they affect the sense of the statement. Where the audio is genuinely unclear, we use a timestamped flag so the adjuster or investigator knows exactly where to review. The completed transcript fits the claim file, respects the source recording, and gives your team a reliable document to work from under real time pressure.

For repeat clients, we apply the agreed labels and file structure consistently, reducing the time an adjuster spends reorienting themselves before they can focus on the substance of the claim.