Not all audio is equal. Understanding what makes a file hard helps you record better and budget accurately.
Australian insurance
Insurance Transcription in Australia
Recorded statements and investigation interviews become part of the claim file. They need to arrive in the form your system and your adjusters expect. Work is handled under we handle sensitive material under non-disclosure agreements and can align retention and deletion with the privacy act and sector-specific requirements..
What we transcribe
Common work in this field
Recorded statements
SIU and fraud investigation interviews
Adjuster and claimant interviews
Examinations under oath
First notice of loss calls
Catastrophe claim recordings
What makes this audio hard
Why this audio is difficult
Statements are taken over phone lines, from vehicles and from hospital rooms. Claimants are distressed, distracted, or speaking a second language, and the detail that decides the claim is often said once and quietly.
How we handle it
Our approach
Insurance audio is drafted, then human-reviewed against the recording with attention to dates, policy and claim numbers, and the sequence of events. Unclear passages are timestamped for your adjuster rather than smoothed over. Turnaround is quoted in AEDT/AEST. Files received before midday Sydney/Melbourne time can usually be returned the same business evening.
Transcripts are delivered in your claim-file format, and your audio is never used to train any model. We handle sensitive material under non-disclosure agreements and can align retention and deletion with the Privacy Act and sector-specific requirements.
FAQ
Common questions
Can you deliver into our claims system format?
Yes. Send a sample of the format your file requires and we will produce to it.
How quickly can you turn around a recorded statement?
Short statements are commonly delivered within four to eight hours. Tell us your deadline and we will confirm it before you commit.
Related reading
Resources for this sector
Get a quote for insurance transcription in Australia
Tell us about the audio, the deadline and the format you need. We will reply within one business day with a confirmed price and delivery date.